Privacy Policy
Last updated: 1 November 2026
This policy explains what personal data Vietnam Visa with Andrew collects, why, and how you can control it.
1. Who we are
Vietnam Visa with Andrew (vietnamvisawithandrew.com) is a private visa consultancy operated by The Terrible Tour Guide Travel Co., Ltd., Business Licence No. 0108048938, R601, No. 2, 84 Tran Quang Dieu Alley, O Cho Dua Ward, Hanoi, Vietnam ("we", "us"). We are responsible for the personal data described here. Contact: info@vietnamvisawithandrew.com.
2. What we collect
- Data you give us: your name, email address, nationality, the topic you choose and the description of your situation when you use our booking form, WhatsApp or email.
- Data from our conversations: messages and notes from your consultation, and any details you choose to share about your trip or visa history.
- Payment data: if you pay us, a third-party payment provider processes your card or account details. We receive only confirmation of payment and limited details such as name and amount.
- Technical data: IP address, device and browser type, pages visited and how you reached our site, collected through cookies and similar tools (see section 7).
We do not need passport scans, photos or other identity documents to give advice, so please do not send them.
3. Why we use it
- To reply to your enquiry, confirm whether we can help and agree a price.
- To provide the consultation and follow-up answers you asked for.
- To take payment and keep accounting records required by law.
- To measure and improve our website and advertising, including Google Ads conversion tracking.
- To protect our business and meet legal obligations.
We rely on your consent, on steps needed to provide the service you requested, on our legal obligations, and on our legitimate interest in running and improving our business.
4. Who we share it with
We do not sell your personal data. We share it only with:
- Service providers who help us run the business, such as email, form, messaging (WhatsApp), hosting, analytics and payment providers, under their own privacy and security terms.
- Google, for advertising measurement, as described in section 7.
- Authorities, if the law requires it.
We do not submit your data to the Vietnam Immigration Department or any government body on your behalf.
5. How long we keep it
We keep enquiry and consultation records for up to 24 months after our last contact, then delete or anonymise them. Payment and accounting records are kept for as long as Vietnamese law requires.
6. International transfers and security
Some of our service providers store data outside Vietnam. Where this happens, we use providers with recognised safeguards. We protect your data with access controls and secure services, but no online transmission is completely secure.
7. Cookies, analytics and advertising
Our site uses cookies and similar tools from Google (Google Analytics and Google Ads) to understand visits and to measure whether our ads lead to enquiries. These cookies are only set if you choose "Accept all" in our cookie banner. Google may use this data as described in its own privacy policy. You can block or delete cookies in your browser settings and manage ad personalisation at adssettings.google.com.
8. Your rights
You can ask us to access, correct or delete your personal data, withdraw consent, object to or restrict its use, or receive a copy. Email info@vietnamvisawithandrew.com and we will reply within 30 days. If you are unhappy with our answer, you can complain to the data protection authority in your country.
9. Children
Our service is for adults. If you are under 18, please ask a parent or guardian to contact us.
10. Changes
We may update this policy. The date at the top shows the latest version.